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AGO Jobs & HR

Customer Support Advisor: English + Spanish + Portuguese

(m/f/x)

Reference: PO-FD3RQF9T /
Online since 19 Mar 2026

Oostakker, BE

Office

Fixed-term contract

Full Continuous

Job description

For our client, a world-leading provider of transport solutions based in Ghent, we are looking for a customer-focused Multilingual Advisor. In this role, you act as the vital link for truck and bus drivers across Europe during technical breakdowns. You will join a diverse, 24/7 international coordination center where collaboration and proactive problem-solving are the keys to getting vehicles back on the road.

  • Take full ownership of international breakdown cases, providing customers with peace of mind from the initial call to the final solution

  • Coordinate and manage the dialogue between the driver, the transport company, and the authorized dealer performing the repair

  • Act as a dedicated communicator, providing regular progress updates to all parties involved

  • Apply a creative and proactive approach to problem-solving, thinking "outside the box" to overcome logistical challenges

  • Utilize your advanced language skills to bridge communication gaps across different European regions

  • Maintain accurate administrative records of every intervention in the internal systems

Requirements

  • Strong customer focus with a genuine desire to provide the best possible service experience

  • Confident communicator who can adapt their style to make every customer feel heard and supported

  • Proactive and creative mindset with the ability to go the extra mile when things don't go according to plan

  • A true team player who enjoys a collaborative, "work family" environment

  • Eagerness to continuously learn and develop skills within a global automotive group

  • Language Skills: Fluent (written and verbal) in English, Spanish, and Portuguese

  • Willingness to work in a shift system (24/7) to ensure round-the-clock support for our clients

Languages

You have a perfect knowledge of English

Offer

  • A competitive salary package including meal vouchers, transport allowance, and attractive shift premiums

  • Comprehensive well-being services and access to an on-site restaurant

  • A professional, international environment with a healthy work-life balance

  • Extensive opportunities for internal growth and career development within a world-renowned group

  • Relocation support for candidates moving from abroad

  • A unique chance to work in a diverse team where 21 different languages are spoken

Interested? Apply online or contact AGO Gent Office:

gent.office@ago.jobs

09 223 52 50

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