Reference:
PO-FD3RQF9T
/
Online since
19 Mar 2026
Oostakker, BE
Office
Fixed-term contract
Full Continuous
For our client, a world-leading provider of transport solutions based in Ghent, we are looking for a customer-focused Multilingual Advisor. In this role, you act as the vital link for truck and bus drivers across Europe during technical breakdowns. You will join a diverse, 24/7 international coordination center where collaboration and proactive problem-solving are the keys to getting vehicles back on the road.
Take full ownership of international breakdown cases, providing customers with peace of mind from the initial call to the final solution
Coordinate and manage the dialogue between the driver, the transport company, and the authorized dealer performing the repair
Act as a dedicated communicator, providing regular progress updates to all parties involved
Apply a creative and proactive approach to problem-solving, thinking "outside the box" to overcome logistical challenges
Utilize your advanced language skills to bridge communication gaps across different European regions
Maintain accurate administrative records of every intervention in the internal systems
Strong customer focus with a genuine desire to provide the best possible service experience
Confident communicator who can adapt their style to make every customer feel heard and supported
Proactive and creative mindset with the ability to go the extra mile when things don't go according to plan
A true team player who enjoys a collaborative, "work family" environment
Eagerness to continuously learn and develop skills within a global automotive group
Language Skills: Fluent (written and verbal) in English, Spanish, and Portuguese
Willingness to work in a shift system (24/7) to ensure round-the-clock support for our clients
A competitive salary package including meal vouchers, transport allowance, and attractive shift premiums
Comprehensive well-being services and access to an on-site restaurant
A professional, international environment with a healthy work-life balance
Extensive opportunities for internal growth and career development within a world-renowned group
Relocation support for candidates moving from abroad
A unique chance to work in a diverse team where 21 different languages are spoken
Interested? Apply online or contact AGO Gent Office:
09 223 52 50
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