We use cookies!

Why? Cookies add flavour to your browsing experience! More information

Set your cookie preferences

Select the type of cookie to be used.
AGO Jobs & HR

Customer Service Officer: English + Polish OR Lituanian OR Czech - Multiple Shifts - Oostakker

(m/f/x)

Reference: PO-EF9V5KGI /
Online since 09 Jul 2026

Oostakker, BE

Logistics

Fixed-term contract

Full Continuous

Job description

For our client we're looking for a Customer Service Officer.
In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You'll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.

  • Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.
  • Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.
  • Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.
  • Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure.
  • Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.
  • Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.

Requirements

- You speak and write fluently in English Czech, and Lithuanian and/or Polish

  • Service-driven and naturally inclined to go the extra mile to support customers in stressful situations.
  • Strong interpersonal skills help you adapt your communication style to various cultural and professional contexts.
  • You enjoy working in a diverse team setting and are always ready to help others succeed.
  • Flexibility to work in a rotating shift schedule, including nights and weekends.
  • A hands-on mentality with a structured and solution-oriented mindset.
  • Eagerness to continuously develop your skills and embrace new challenges.

Languages

You have a perfect knowledge of English

Offer

- An attractive salary package with meal vouchers, shift bonuses, and commuting allowances.

  • Comprehensive support for international candidates relocating to Belgium.
  • Access to well-being programs and on-site facilities such as a company restaurant.
  • Multicultural workplace with a strong sense of community and shared purpose.
  • Professional growth opportunities within a stable and globally connected organization.
  • A balanced approach to work and personal life, supported by clear processes and training.

    Interested?

    Contact us!

    Call: 09 242 50 97

    Mail: gent.logistics@ago.jobs

    Team AGO Gent Logistics


Apply or do you want more information about this job?

Contact

Application form

* required fields

Share this job

Share on Whatsapp Share via email Share on Facebook Share on LinkedIn

Most relevant vacancies

Project Manager

(m/f/x)

Espierres, BE

Permanent job

Day - Full-time

<p>The Project Manager is responsible &ldquo;from A to Z&rdquo; for managing, organizing and executing on-site a wide spectrum of (inter)national complex projects in accordance with the stow methodology.</p><p>Work preparation &amp; project follow-up</p><ul><li><p>Acting as the SPOC (Single Point of Contact) for assigned projects towards clients, subcontractors, and the stow team</p></li><li><p>Assessing the operational, technical, and financial feasibility of projects and anticipating risks where applicable</p></li><li><p>Attending kick-off meetings, technical/site meetings, commercial meetings, planning meetings, and site inspections with clients or internal stow departments</p></li><li><p>Ensuring all engineering and preparatory activities are completed</p></li><li><p>Visiting sites, setting up detailed project planning, and checking requirements for mobilization of equipment and resources</p></li><li><p>Clearly communicating project execution and progress</p></li></ul><p>Supervision of operational activities</p><ul><li><p>Willingness to travel to sites (approximately 50% of time)</p></li><li><p>Monitoring project progress and quality, identifying deviations, and implementing corrective actions</p></li><li><p>Managing operational staff and subcontractors during project execution</p></li><li><p>Supervising safe execution on site in accordance with QSHE regulations and administration</p></li><li><p>Supervising assembly methods and verifying quality of delivered materials</p></li></ul><p>Contract management</p><ul><li><p>Managing claims, identifying contract variations and delay notifications</p></li><li><p>Ensuring variations are communicated and negotiated with the client according to contractual requirements</p></li></ul><p>Financial follow-up &amp; administration</p><ul><li><p>Monitoring budget and daily cost control, preparing progress reports, and initiating invoicing</p></li><li><p>Checking and approving all project-related incoming invoices</p></li><li><p>Identifying commercial opportunities and additional billable services to improve project profitability</p></li></ul>

Maintenance Technician

(m/f/x)

Espierres, BE

Permanent job

2-shift system

<p>To strengthen our maintenance team, we are looking for a <b>Facility Maintenance Technician &ndash; Buildings &amp; HVAC</b>.</p><p>Reporting to the Maintenance Manager, you will be responsible for the preventive and corrective maintenance of all installations and technical equipment on site. This is an operational hands-on position without managerial responsibilities, where you act as a technical reference person and coordinate external interventions, mainly related to HVAC installations.</p><p><b>Your responsibilities</b></p><p>Maintenance &amp; Operations</p><ul><li><p>Perform preventive and corrective maintenance on building installations.</p></li><li><p>Troubleshoot technical installations outside the production environment.</p></li><li><p>Ensure the safety, availability, and compliance of equipment.</p></li><li><p>Test and monitor legally required installations (sprinkler systems, periodic inspections, etc.).</p></li><li><p>Strictly apply QSHE and environmental procedures.</p></li></ul><p>Technical Installations &amp; HVAC</p><ul><li><p>Carry out interventions on heating, ventilation, and air conditioning systems.</p></li><li><p>Diagnose and analyse technical malfunctions.</p></li><li><p>Monitor the performance of installations and maintenance interventions.</p></li><li><p>Act as the technical point of contact for building installations.</p></li></ul><p>External Contractors Follow-up</p><ul><li><p>Welcome external contractors and provide safety instructions.</p></li><li><p>Act as the operational contact person for suppliers.</p></li><li><p>Check that executed works comply with technical specifications.</p></li><li><p>Monitor the progress of interventions and report deviations.</p></li><li><p>Ensure proper documentation and traceability of interventions and inspections.</p></li></ul><p>Organisation &amp; Continuous Improvement</p><ul><li><p>Plan and monitor maintenance activities using internal tools.</p></li><li><p>Participate in continuous improvement projects and site optimisation initiatives.</p></li><li><p>Suggest technical and organisational improvements.</p></li><li><p>Provide occasional technical support to site teams when required.</p></li></ul><p>Working Environment</p><ul><li><p>Interventions across the entire site.</p></li><li><p>Use of measurement and diagnostic tools (multimeter, inspection equipment, etc.).</p></li><li><p>Personal protective equipment provided.</p></li><li><p>Use of specific equipment (cherry picker, forklift &ndash; certifications required).</p></li><li><p>Use of basic IT tools for maintenance tracking and reporting.</p></li></ul>

Group Quality Engineer

(m/f/x)

Espierres, BE

Permanent job

Day - Full-time

<p>The Group Quality Engineer provides general support to all production plants and the purchasing department within the stow Group regarding quality-related topics. These include quality and process audits, implementation and creation of Group standards, and investigation of technical non-conformities. In addition, the Group Quality Engineer cooperates with R&amp;D regarding newly developed products.</p><p><b>Your tasks &amp; responsibilities</b></p><ol><li><p>Quality &amp; Compliance</p></li></ol><ul><li><p>Improving and aligning quality standards across all production plants (France, Germany, Portugal, Czech Republic, Turkey) and key suppliers</p></li><li><p>Establishing continuous improvement projects</p></li><li><p>Investigating technical production non-conformities</p></li><li><p>Supporting the implementation and further development of ISO9001 and EN1090</p></li><li><p>Coordinating activities between plants and departments (R&amp;D, Engineering)</p></li><li><p>Collaborating with local QHSE managers to raise quality standards</p></li><li><p>Validating suppliers and performing supplier audits</p></li><li><p>Preparing and participating in customer audits</p></li></ul><ol><li><p>Documents</p></li></ol><ul><li><p>Creating technical specifications and policies<br/></p></li></ul><ol><li><p>Reporting</p></li></ol><ul><li><p>Creating measurement reports (conventional and using 3D measuring arm &amp; scanner)</p></li></ul><ol><li><p>General Support</p></li></ol><ul><li><p>Traveling to production plants, suppliers, and customer sites (approx. 30%)</p></li><li><p>Supporting continuous improvement projects related to quality</p></li><li><p>Supporting the purchasing department with technical expertise when required</p></li></ul>

Supply Dept - Interim

(m/f/x)

Diest, BE

Interim

Day - Full-time

<p><b><i><u>Team/division description:</u></i></b></p><p><b>&nbsp;</b></p><p>Located just outside Brussels is our European Distribution Centre in Diest called Toyota Parts Centre Europe (TPCE) employing 930 people. It is responsible for the procurement, storage and logistics supply of a dedicated range of Toyota/Lexus spare parts, accessories and technical campaign parts supporting the both the new car sales and existing customer vehicles service and warranty needs.<br/>The Diest facility itself receives parts from over 700 different suppliers (from Japan to local suppliers) managing over 250,000 part numbers and &gt;150 trucks per day in a dedicated 100,000m2 facility. It's 2 outbound logistics roles covers; providing direct overnight supply to &gt;600 Toyota dealers in local region, and supporting the 13 European Regional Distribution Centres to ensure a consistent high level of Just In Time service to all NMSC's and Toyota dealers within Europe and our final customers beyond.</p><p><b>&nbsp;</b></p><p><b><u>Your responsibilities:</u></b></p><p><b>&nbsp;</b></p><p>Responsible for the procurement and inventory control of parts and accessories sourced from local suppliers. </p><ul><li>Analyze stock and service levels. Initiate necessary improvement actions to meet our customers' service expectation in line with targets for key KPI's :<p>- follow up allocation Service Rate to Toyota customers</p><p>- solve backorders to Toyota customers</p><p>&bull; Respond to customer complaints in a professional way</p><p>&bull; Improve supplier performance.&nbsp; Create &amp; follow up actions plans with supplier to cover any gap to target, using the TPS (Toyota Production System) philosophy and Toyota problem solving approach:</p><p>- Create/map/review &amp; improve processes</p><p>- Understand abnormalities caused by supplier in our warehouse. Visit supplier to understand rootcause, to find countermeasures, to improve process to avoid recurrence, to support in creation of standards.</p><p>&bull; Ensure availability of parts to European Markets through regional locations and beyond to the end customer, for both current and future models of Toyota and Lexus vehicles.</p> </li></ul>

5.5-Ton Forklift Operator – Night Shift...

(m/f/x)

Appelterre-Eichem, BE

Interim

Night work

<p>Job Offer &ndash; 5.5-Ton Forklift Operator (H/F/X)</p><p><b>Location:</b> Ninove</p><p>For a company operating in the <b>metal industry</b>, we are looking for an experienced <b>5.5-ton Forklift Operator (H/F/X)</b> to join the night shift team.</p><p>Your Responsibilities</p><ul><li><p>Safely operate a <b>5.5-ton forklift</b>.</p></li><li><p>Transport and move metal parts up to <b>16 meters</b> in length.</p></li><li><p>Perform precise maneuvers, including moving long loads through a <b>6-meter-wide opening</b>.</p></li><li><p>Load, unload, and supply materials to the different production areas.</p></li><li><p>Comply with all company safety rules and operating procedures.</p></li></ul><p>Working Hours</p><p><b>Night Shift:</b></p><ul><li><p><b>Monday to Thursday:</b> 10:00 PM &ndash; 6:00 AM</p></li><li><p><b>Friday:</b> 8:00 PM &ndash; 3:00 AM</p></li></ul><p>Candidate Profile</p><ul><li><p>You hold a <b>valid forklift operator certificate</b>.</p></li><li><p>You have proven experience operating a <b>5.5-ton forklift</b>.</p></li><li><p>You are able to handle long loads accurately and safely.</p></li><li><p>You are reliable, independent, and committed to following safety regulations.</p></li><li><p>You are available to start as soon as possible.</p></li><li><p>You have your own means of transportation (car, motorcycle, scooter, or bicycle) to travel to the site in Ninove, as public transportation does not accommodate the working hours.</p></li></ul><p>What We Offer</p><ul><li><p>A position within a well-established company in the metal industry.</p></li><li><p>A varied role in a dynamic industrial environment.</p></li><li><p>A night shift schedule with a quick start.</p></li><li><p>A competitive salary based on your experience and the applicable sector condition</p></li></ul>

5.5-Ton Forklift Operator – Two Shifts –...

(m/f/x)

Appelterre-Eichem, BE

Interim

2-shift system

<p>Job Offer &ndash; 5.5-Ton Forklift Operator (H/F/X)</p><p><b>Location:</b> Ninove</p><p>For a company operating in the <b>metal industry</b>, we are looking for an experienced <b>5.5-ton Forklift Operator (H/F/X)</b> to join the team.</p><p>Your Responsibilities</p><ul><li><p>Safely operate a <b>5.5-ton forklift</b>.</p></li><li><p>Transport and move metal parts up to <b>16 meters</b> in length.</p></li><li><p>Perform precise maneuvers, including moving long loads through a <b>6-meter-wide opening</b>.</p></li><li><p>Load, unload, and supply materials to the different production areas.</p></li><li><p>Comply with all company safety rules and operating procedures.</p></li></ul><p>Working Hours</p><p><b>Two-shift schedule:</b></p><ul><li><p><b>Monday to Thursday:</b></p><ul><li><p>6:00 AM &ndash; 2:00 PM</p></li><li><p>2:00 PM &ndash; 10:00 PM</p></li></ul></li><li><p><b>Friday:</b></p><ul><li><p>6:00 AM &ndash; 1:00 PM</p></li><li><p>1:00 PM &ndash; 8:00 PM</p></li></ul></li></ul><p>Candidate Profile</p><ul><li><p>You hold a <b>valid forklift operator certificate</b>.</p></li><li><p>You have proven experience operating a <b>5.5-ton forklift</b>.</p></li><li><p>You are able to handle long loads accurately and safely.</p></li><li><p>You are reliable, independent, and committed to following safety regulations.</p></li><li><p>You are available to start as soon as possible.</p></li><li><p>You have your own means of transportation (car, motorcycle, scooter, or bicycle) to travel to the site in Ninove, as public transportation does not accommodate the working hours.</p></li></ul><p>What We Offer</p><ul><li><p>A position within a well-established company in the metal industry.</p></li><li><p>A varied role in a dynamic industrial environment.</p></li><li><p>A <b>two-shift schedule</b> with a quick start.</p></li><li><p>A competitive salary based on your experience and the applicable sector conditions.</p></li></ul>

More suitable jobs with My AGO

Create your My AGO-profile, set your preference and receive the perfect job vacancies.

Create a profile
Phone icon