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Customer Service Officer: English + Polish OR Lituanian OR Czech - Multiple Shifts - Oostakker

(m/f/x)

Reference: PO-EF9V5KGI /
Online since 09 Jul 2026

Oostakker, BE

Logistics

Fixed-term contract

Full Continuous

Job description

For our client we're looking for a Customer Service Officer.
In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You'll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.

  • Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.
  • Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.
  • Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.
  • Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure.
  • Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.
  • Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.

Requirements

- You speak and write fluently in English Czech, and Lithuanian and/or Polish

  • Service-driven and naturally inclined to go the extra mile to support customers in stressful situations.
  • Strong interpersonal skills help you adapt your communication style to various cultural and professional contexts.
  • You enjoy working in a diverse team setting and are always ready to help others succeed.
  • Flexibility to work in a rotating shift schedule, including nights and weekends.
  • A hands-on mentality with a structured and solution-oriented mindset.
  • Eagerness to continuously develop your skills and embrace new challenges.

Languages

You have a perfect knowledge of English

Offer

- An attractive salary package with meal vouchers, shift bonuses, and commuting allowances.

  • Comprehensive support for international candidates relocating to Belgium.
  • Access to well-being programs and on-site facilities such as a company restaurant.
  • Multicultural workplace with a strong sense of community and shared purpose.
  • Professional growth opportunities within a stable and globally connected organization.
  • A balanced approach to work and personal life, supported by clear processes and training.

    Interested?

    Contact us!

    Call: 09 242 50 97

    Mail: gent.logistics@ago.jobs

    Team AGO Gent Logistics


Apply or do you want more information about this job?

Contact

Gent Logistics

+32 9 242 50 97 gent.logistics@ago.jobs

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