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AGO Jobs & HR
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Opening hours

Monday:
from 8:30 a.m to 12:30 p.m. and from 1:30 p.m to 5.30 p.m.
Tuesday:
from 8:30 a.m to 12:30 p.m. and from 1:30 p.m to 5.30 p.m.
Wednesday:
from 8:30 a.m to 12:30 p.m. and from 1:30 p.m to 5.30 p.m.
Thursday:
from 8:30 a.m to 12:30 p.m. and from 1:30 p.m to 5.30 p.m.
Friday:
from 8:30 a.m to 12:30 p.m. and from 1:30 p.m to 5.30 p.m.

Office information

Vacancies in this office

Software Quality & Testing Engineer

(m/f/x)

Deinze, BE

Permanent job

Day - Full-time

We are looking for a Software Quality & Testing Engineer with a strong affinity for customer support and ambition to grow our software support activities, supporting our customers and continuously improving the reliability of our software platform.In this role, you will take ownership over the incident resolution both on internal and on external environments. Based on the challenges you encounter when launching new software versions on our own machines and with customers, you actively contribute to improved tests, better diagnostics, and higher overall software quality.You will work closely with customers, developers, DevOps, and project colleagues in a demanding industrial context where software stability, reliability, and clear communication are essential.Software Support & TroubleshootingAnalyze, reproduce, and troubleshoot incidents in test, staging, and production environments to reduce implementation risk to an absolute minimum for our clientsInvestigate logs, error messages, and system behavior to identify root causesDifferentiate between software defects, configuration issues, data problems, and usage-related questions. Build a prioritized improvement opportunity list to help the team understand which improvement proposals move the needle most.Communicate clearly with customers by providing status updates, explanations, and practical workarounds, build the processes and tools to enable the latterTake ownership of issues from initial report through resolution and validationQuality Improvement, Testing & QA ToolingTranslate recurring or critical support cases into test cases and regression scenariosValidate bug fixes and perform targeted regression and smoke testingContribute to automated tests for C#/.NET backend services and Angular frontend applicationsWork with test approaches including unit, integration, end-to-end, and contract testingUse UI and end-to-end testing frameworks such as Cypress, Playwright, or SeleniumSupport non-functional testing, including performance and reliability checks, where relevantUse real-world support insights to improve test coverage, release confidence, and QA toolingCollaboration & Continuous ImprovementCollaborate closely with software developers, DevOps/platform and project teamsAct as the customer reality check in engineering and quality discussionsContribute to improvements in logging, diagnostics, and overall product usabilityHelp maintain and improve support processes, guidelines, and known-issue documentationTravel & Operational InvolvementWillingness to travel for global deployments and commissioning projectsParticipate in operational support during critical releases and customer go-lives.Gain hands-on insight into customer environments to continuously improve support effectiveness and test realism

Application manager

(m/f/x)

Deinze, BE

Permanent job

Day - Full-time

You will provide application-level expertise to guide engineering decisions during the design of coating components and complete coater systems and choosing development directions for rotary sputtering targets. By understanding how customers use our technology in practice, you will act as a key internal reference for application knowledge and help steer Soleras' innovation roadmap toward developments that matter most to our customers.At the same time, you will help strengthen its ability to speak the language of the customer. This means translating customer challenges, requirements, and ambitions into clear technical directions, development opportunities, and concrete engineering tasks.In this role, you will contribute across several dimensions:Engineering and innovation support by representing customer applications and requirements during the design of coaters, components, targets, hardware, and software.Sales enablement by supporting customer interactions from the earliest opportunity identification through concept development, testing, and final acceptance.Application ownership across the full value creation process, including post‑sales technical support that often leads to new developments and long‑term customer partnerships.Technology showcasing by actively contributing to customer projects, internal development, and demonstrations in the Soleras Application Center.The Application CenterA central element of this role is close involvement with the Application Center, which plays a key role in keeping customers ahead.The Application Center brings together:State‑of‑the‑art sputter target technologyAdvanced smart sputter hardware componentsInnovative sputter softwareFully customized, state‑of‑the‑art coater linesIts mission is to showcase ' latest capabilities, support customer-specific application development, enable proof‑of‑concept testing, and help customers make the right technical choices across materials, hardware, and software.As Application Expert or Application Manager, you will actively work in and with the Application Center to support customer projects, internal innovation, and technology demonstrations. You will be one of the ambassadors of philosophy of being always on and focused on keeping customers ahead.Global Customer FocusThis is an internationally oriented role. You will travel globally to visit customers, support application discussions on‑site, troubleshoot challenges, and demonstrate what technology can deliver. You will act as a trusted technical partner who understands both the customer's process environment and technology stack.