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Customer Engagement & Digital Excellence Lead

(m/f/x)

Reference: 1275657501 /
Online since 19 Jun 2025

Brussel, BE

Industry

Interim option fixed

Day - Full-time

Salary according to experience

Job description

Join a leading global healthcare organization committed to transforming lives through innovative health solutions. As the Customer Engagement & Digital Excellence Lead for the Northwest Europe cluster, you will be at the forefront of driving digital transformation and customer engagement strategies across multiple key markets.
What You Will Do
Lead the execution and integration of global customer engagement and digital solutions across multiple European markets.
Collaborate with local commercial leadership to align strategies with market priorities and develop actionable technology roadmaps.
Drive adoption and sustained use of digital capabilities, ensuring clear measurement of benefits and business impact.
Manage project prioritization, demand intake, and stakeholder alignment to deliver high-impact initiatives on time and within scope.
Act as a change agent, fostering a culture of innovation and sharing best practices across markets and global teams.
Support data-driven decision-making by promoting analytics and AI adoption tailored to local market needs.
Oversee critical commercial technology ecosystems, ensuring compliance, integration, and smooth vendor relationships.
Provide ongoing support and escalation management for digital service issues, enabling uninterrupted business operations.

Requirements

Experience: 10+ years in digital capabilities, technology deployment, and customer engagement, preferably within life sciences or a related industry.
Skills: Proven ability to lead enterprise-level digital programs, from planning through adoption and value realization.
Strategic Mindset: Strong problem solver with a history of driving commercial growth through innovative digital strategies.
Communication: Exceptional interpersonal skills, able to engage and influence senior stakeholders across diverse cultures and functions.
Technical Know-How: Familiarity with digital marketing technologies, CRM, AI applications, and data analytics platforms.
Project Management: Demonstrated success in managing complex projects with strong planning, budgeting, and risk mitigation.
Language: Fluent English required; additional language skills (French, German, etc.) are a plus.
Personality: Entrepreneurial, adaptable, and collaborative with a passion for driving meaningful change.

Languages

You have a good knowledge of English

Offer

A competitive salary aligned with your expertise and market standards.

Comprehensive benefits package including health, dental, and hospitalization coverage.

Generous vacation entitlement and flexible work arrangements to support your work-life balance.

Hybrid working model combining office presence with remote work flexibility.

Opportunities for professional growth through tailored development programs and ongoing learning.

Inclusion in a diverse, global company culture that values innovation, responsibility, and employee well-being.

A chance to make a tangible impact on health solutions that improve lives worldwide.

Engaging team events and a supportive, inspiring work environment.
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Apply or do you want more information about this job?

Contact

Bjorn Kempeneers

+32 15 75 61 24 heist-op-den-berg@ago.jobs

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