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AGO Jobs & HR
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CRM Expert

(m/f/x)

Reference: 1378999094 /
Online since 21 Jan 2026

Brussel (Evere), BE

Industry

Interim option fixed

Day - Full-time

Job description

For our client, a dynamic and customer-centric organization with a strong passion for innovation and engagement, we are looking for a CRM Expert who turns customer data into meaningful and inspiring interactions. You will join a collaborative environment where initiative, teamwork and continuous improvement are key, and where your work directly contributes to sustainable growth and customer loyalty.
Role & Responsibilities
Develop and execute CRM strategies and campaigns that drive engagement and sales
Define and optimize customer segmentation for personalized communication via email, push and SMS
Identify growth opportunities in close collaboration with digital and retail teams
Analyze customer data, market trends and feedback to continuously improve campaigns
Ensure alignment between CRM actions and other communication channels
Support the rollout and optimization of the loyalty program
Manage campaign budgets and monitor ROI to maximize impact
Stay up to date with CRM, marketing and technology trends

Requirements

Minimum 2 years’ experience in CRM or a related marketing role
Bachelor’s degree in Marketing, Business, Communication or similar
Strong analytical mindset with the ability to translate data into actions
Hands-on experience with CRM and marketing tools; advanced platforms are a plus
Fluent in Dutch with good knowledge of French and English
Proactive, adaptable and a true team player

Languages

You have a good knowledge of Dutch
You have a good knowledge of French
You have a good knowledge of English

Offer

A challenging role with real impact on customer experience and growth

Supportive and collaborative company culture

Opportunities for learning, development and career progression

Flexible and modern way of working with attention to work-life balance

This role is ideal for a driven CRM professional eager to make a difference and grow within an ambitious organization.
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