Gent
Office

For our client, an international leader in high-tech machine building and coating technology, we are looking for a Software Quality & Testing Engineer with a strong affinity for customer support. In this pivotal role, you will bridge the gap between software development and real-world application, ensuring the stability and reliability of a complex industrial software platform while actively scaling our support activities.Software Support & TroubleshootingAnalyze, reproduce, and resolve incidents across test, staging, and production environments to minimize implementation risks for our clientsInvestigate logs, error messages, and system behavior to identify root causesDistinguish between software bugs, configuration issues, data discrepancies, and user inquiriesMaintain a prioritized list of improvement opportunities to focus the team on high-impact fixesCommunicate clearly with clients regarding status updates, explanations, and practical workaroundsTake full ownership of issues from the initial report through to resolution and validationQuality Improvement, Testing & QA ToolingTranslate recurring or critical support cases into robust test cases and regression scenariosValidate bug fixes and perform targeted regression and smoke testsContribute to automated tests for C#/.NET backend services and Angular frontend applicationsUtilize various testing approaches, including unit, integration, end-to-end, and contract testingWork with UI and E2E frameworks such as Cypress, Playwright, or SeleniumSupport non-functional testing, including performance and reliability checksCollaboration & Continuous ImprovementAct as a "reality check" from the customer's perspective in engineering and quality discussionsContribute to improvements in logging, diagnostics, and overall product usabilityMaintain and improve support processes, guidelines, and documentation for known issuesParticipate in international deployments and commissioning projects (approximately 15% travel)Participate in a standby rotation (1 week out of 3) for urgent out-of-hours support

For our client, a global leader in sustainable transport solutions based in Ghent, we are looking for a customer-oriented Multilingual Advisor. In this role, you will be part of an international 24/7 coordination center that supports truck and bus drivers across Europe during technical breakdowns. You will join a dynamic, multicultural team where collaboration and "thinking outside the box" are essential to getting vehicles back on the road as quickly as possible.Take full ownership of international breakdown cases, providing customers with peace of mind from start to finishAct as the central link between the driver, the transport company, and the authorized dealer performing the repairMaintain a proactive dialogue with all parties involved, providing regular status updates and progress reportsApply a creative approach to problem-solving, especially when standard solutions are not immediately availableUtilize your advanced language skills to bridge communication gaps across different European regionsCollaborate closely with international colleagues across various European sites to ensure a seamless serviceEnsure accurate administrative follow-up of every intervention in the internal systems

For our client we're looking for a Customer Service Officer.In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You'll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.- Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.- Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.- Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.- Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure.- Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.- Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.

For our client we're looking for a Customer Service Officer.In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You'll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.- Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.- Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.- Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.- Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure.- Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.- Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.