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For our client we're looking for a Customer Service Officer.In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You'll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving. Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns. Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved. Maintain constant communication with both the customer and service partner, providing regular updates and reassurance. Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure. Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support. Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.

QA ArchitectWe are looking for a QA Architect who wants to contribute to the continuous improvement of the quality, reliability, and scalability of the Synaps platform. In this role, you will define testing strategies, improve test automation, and validate software releases in close collaboration with software developers, DevOps engineers, product owners, and support engineers. The position covers frontend, backend, infrastructure, CI/CD, and integrations with industrial systems.What will you do?Quality Architecture & Test StrategyTranslate customer feedback, support insights, field observations, and lessons learned from production environments into test scenarios for unit, integration, system, and end-to-end testing.Introduce risk-based testing methodologies to ensure testing efforts are focused where they provide the greatest value.Develop test scenarios based on recurring customer feedback, support insights, and real-world installation experiences.Help define practical quality gates for software releases without unnecessarily delaying delivery.Test AutomationDesign and maintain automated tests for C#/.NET services, Angular applications, REST APIs, microservices, and database integrations.Integrate automated tests into CI/CD pipelines to detect regressions at an early stage.Promote maintainable test automation that developers can easily understand, trust, and extend.Backend & Platform ValidationValidate business logic, backend workflows, REST APIs, distributed services, SQL databases, Kubernetes applications, and integrations with industrial equipment.Help ensure data integrity, system performance, and overall platform reliability.Translate technical risks into clear and practical validation scenarios.Coaching & Continuous ImprovementSupport developers and quality engineers in applying testing methodologies, diagnostic techniques, observability solutions, and regression prevention practices in their daily work.Coach developers to minimize regressions within their own code.Encourage practical testing habits that are naturally integrated into the software development lifecycle

We are looking for a Product Manager & Technical Support Engineer for our Textile Division (EMEA). In this hybrid role, you combine strategic product management with hands-on technical support. You act as a key link between customers, Sales, R&D, and Operations, ensuring our products meet market needs and perform optimally in real-life applications.Your responsibilitiesManage and develop the product portfolio throughout its full lifecycle (from concept to phase-out) in close collaboration with R&DTranslate market needs and customer feedback into product requirements and development prioritiesDefine product positioning, value propositions, and technical differentiatorsCoordinate product launches, updates, and discontinuations across departmentsMonitor product performance, competitiveness, and profitabilityProvide technical expertise and training to internal stakeholdersTechnical & Application Support:Deliver on-site and remote technical support (machine trials, testing, troubleshooting)Support customers during industrial trials and start-upsAnalyze technical issues, identify root causes, and implement sustainable solutionsPrepare and maintain technical documentation and reportsAct as escalation point for complex technical issuesCollaboration:Act as technical interface between customers and internal teamsCollect and structure customer feedback for continuous improvementSupport Sales during customer meetings and project discussionsParticipate in customer visits, exhibitions, and industry events

The Project Manager is responsible “from A to Z” for managing, organizing and executing on-site a wide spectrum of (inter)national complex projects in accordance with the stow methodology.Work preparation & project follow-upActing as the SPOC (Single Point of Contact) for assigned projects towards clients, subcontractors, and the stow teamAssessing the operational, technical, and financial feasibility of projects and anticipating risks where applicableAttending kick-off meetings, technical/site meetings, commercial meetings, planning meetings, and site inspections with clients or internal stow departmentsEnsuring all engineering and preparatory activities are completedVisiting sites, setting up detailed project planning, and checking requirements for mobilization of equipment and resourcesClearly communicating project execution and progressSupervision of operational activitiesWillingness to travel to sites (approximately 50% of time)Monitoring project progress and quality, identifying deviations, and implementing corrective actionsManaging operational staff and subcontractors during project executionSupervising safe execution on site in accordance with QSHE regulations and administrationSupervising assembly methods and verifying quality of delivered materialsContract managementManaging claims, identifying contract variations and delay notificationsEnsuring variations are communicated and negotiated with the client according to contractual requirementsFinancial follow-up & administrationMonitoring budget and daily cost control, preparing progress reports, and initiating invoicingChecking and approving all project-related incoming invoicesIdentifying commercial opportunities and additional billable services to improve project profitability

To strengthen our maintenance team, we are looking for a Facility Maintenance Technician – Buildings & HVAC.Reporting to the Maintenance Manager, you will be responsible for the preventive and corrective maintenance of all installations and technical equipment on site. This is an operational hands-on position without managerial responsibilities, where you act as a technical reference person and coordinate external interventions, mainly related to HVAC installations.Your responsibilitiesMaintenance & OperationsPerform preventive and corrective maintenance on building installations.Troubleshoot technical installations outside the production environment.Ensure the safety, availability, and compliance of equipment.Test and monitor legally required installations (sprinkler systems, periodic inspections, etc.).Strictly apply QSHE and environmental procedures.Technical Installations & HVACCarry out interventions on heating, ventilation, and air conditioning systems.Diagnose and analyse technical malfunctions.Monitor the performance of installations and maintenance interventions.Act as the technical point of contact for building installations.External Contractors Follow-upWelcome external contractors and provide safety instructions.Act as the operational contact person for suppliers.Check that executed works comply with technical specifications.Monitor the progress of interventions and report deviations.Ensure proper documentation and traceability of interventions and inspections.Organisation & Continuous ImprovementPlan and monitor maintenance activities using internal tools.Participate in continuous improvement projects and site optimisation initiatives.Suggest technical and organisational improvements.Provide occasional technical support to site teams when required.Working EnvironmentInterventions across the entire site.Use of measurement and diagnostic tools (multimeter, inspection equipment, etc.).Personal protective equipment provided.Use of specific equipment (cherry picker, forklift – certifications required).Use of basic IT tools for maintenance tracking and reporting.

The Group Quality Engineer provides general support to all production plants and the purchasing department within the stow Group regarding quality-related topics. These include quality and process audits, implementation and creation of Group standards, and investigation of technical non-conformities. In addition, the Group Quality Engineer cooperates with R&D regarding newly developed products.Your tasks & responsibilitiesQuality & ComplianceImproving and aligning quality standards across all production plants (France, Germany, Portugal, Czech Republic, Turkey) and key suppliersEstablishing continuous improvement projectsInvestigating technical production non-conformitiesSupporting the implementation and further development of ISO9001 and EN1090Coordinating activities between plants and departments (R&D, Engineering)Collaborating with local QHSE managers to raise quality standardsValidating suppliers and performing supplier auditsPreparing and participating in customer auditsDocumentsCreating technical specifications and policiesReportingCreating measurement reports (conventional and using 3D measuring arm & scanner)General SupportTraveling to production plants, suppliers, and customer sites (approx. 30%)Supporting continuous improvement projects related to qualitySupporting the purchasing department with technical expertise when required