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Customer Support Advisor Nordic

(m/f/x)

Reference: 1312109537 /
Online since 25 Aug 2025

Oostakker, BE

Office

Interim option fixed

Day - Full-time
2-shift system
3-shift system
Morning
Afternoon
Evening
Night work
Saturday
Sunday

Job description

Step into a pivotal role within an international support center where every customer call is an opportunity to make a difference. As a multilingual support advisor, you’ll be the essential link between drivers in need and the help they require, using your communication skills and empathy to get vehicles back on the road fast.
- Act as the first point of contact for customers across Europe experiencing vehicle issues while on the road.
- Coordinate repair services by liaising with dealers and local service providers, taking full ownership from start to finish.
- Keep customers informed throughout the process, ensuring clarity and reassurance during stressful moments.
- Apply a creative, hands-on approach when standard solutions aren’t enough — flexibility and innovation are key.
- Work closely with your international colleagues, embracing collaboration in a multilingual, multicultural setting.
- Participate in a rotating shift system to deliver consistent support 24/7 across multiple European locations.

Requirements

- You are fluent in English, Swedish or Finnish, and have a good command of another Scandinavian language (Danish or Norwegian).
- You have a strong service mindset and a passion for helping others, especially in urgent situations.
- Your communication style is clear, confident, and adaptable to different cultural contexts.
- You are a team player who values cooperation and mutual support.
- You bring initiative, creativity, and structure to your problem-solving approach.
- You are comfortable working flexible shifts, including nights and weekends.
- You are eager to learn and open to developing your skills continuously.

Languages

You have a very good knowledge of English
You have a very good knowledge of Swedish
You have a very good knowledge of Finnish
You have a very good knowledge of Danish
You have a very good knowledge of

Offer

- A competitive compensation package, including meal vouchers, shift premiums, transport allowances, and more.
- A relocation support program for international candidates making the move.
- Access to well-being services and an on-site restaurant.
- Opportunities for growth and internal mobility within an international organization.
- A diverse and inclusive team environment with colleagues from around the globe.
- A healthy work-life balance, supported by structure and transparency in shift planning.

Interested? Apply online or contact AGO Gent Office:
gent.office@ago.jobs
09 223 52 50

Apply or do you want more information about this job?

Contact

Sarah Ayaou

+32 9 223 52 50 gent.office@ago.jobs

Application form

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